Dispatcher

JOLLY PLUMBING•Cold Spring, KY

19d•$18 - $21•Onsite

About The Position

The Dispatcher role at Jolly Enterprises is responsible for evaluating customer calls and matching the right technician to every job. This position involves evening coverage for customers and field technicians, assisting in data collection and analysis, and meeting daily revenue and sold-hour goals by prioritizing urgent and profitable calls. The dispatcher will relay accurate information to technicians to ensure proficient, quality customer experiences, manage the whereabouts and needs of every technician in the field, and record service call results to create report summaries for senior management. Additionally, the role requires establishing customer rapport to encourage repeat business, responding to customer requests, resolving issues, promoting the brand, and participating in training to boost sales and ensure quick, accurate dispatch of incoming orders. The dispatcher will also update customers on technician progress throughout the day.

Requirements

Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Dispatching: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Evening coverage for customers and field technicians
Assist in data collecting and analysis
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.

Benefits

Competitive Bi-Weekly Pay
401K Retirement Matching
Health Benefits that include: Medical, Dental, Vision
Paid Training
10 Days of PTO
6 Paid Holidays
State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
Company Provided Uniform
NEXSTAR Company - Training and coaching with goal of certifications
Work Hard, Play Hard! Motivated team players who like to have fun
Work/Life Balance
Community Focus
Medical, Dental, and Vision Insurance
401k Plan with a company match
A fun team culture.
Company outings