Dispatcher

One Hour Heating & Air Conditioning Corporate Store•Paradise, NV

2d•Onsite

About The Position

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is the premier heating and cooling specialist in the Las Vegas area. We are seeking Dispatchers. The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

Requirements

HS diploma or GED
Excellent communication and listening skills
Following all safety policies and procedures
Maintaining a courteous demeanor with all customers and associates

Responsibilities

Maintain the service technician schedules and dispatch technicians as service calls are completed.
Schedule technician’s return trips with customers to complete jobs after arrival of parts.
Maintain on call schedule for service technician and after-hours service procedures.
Enter service calls, schedule calls, and generates call debriefing with technicians daily.
Maintain customer database, ensuring complete, accurate, and updated entry of information.
Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
Respond to service technician requests both by radio and phone.
Follow up and schedule preventative maintenance service appointments.
Keep track of parts ordered by the technicians and set up follow up appointments for the technician to return and install those parts.
Review completes service work orders for accuracy.
Prepares invoices and timecards for processing.
Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
Assists safety manager with maintaining all safety documents and training rosters.
Participate in all company sponsored training classes.
Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.