Dispatcher

San Diego Humane Society•San Diego, CA

1d•Onsite

About The Position

San Diego Humane Society is hiring full-time Dispatchers for our San Diego Dispatch Team! Dispatchers impact the lives of more than 40,000 animals each year by triaging emergency and non-emergency calls for animal welfare situations. The Dispatch team serves as a vital link for animals needing our help by dispatching Humane Officers when appropriate, and coordinating with local law enforcement and other emergency services. This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections.

Requirements

High School Diploma or equivalent required
Requires minimum of one (1) year paid experience in the field of customer service handling high-pressure situations in-person or over the phone
Strong interpersonal skills and proven ability to work effectively with a team in a fast-paced and at times stressful environment is essential

Nice To Haves

Advanced training and/or instruction in field of customer service and experience with heavy incoming call volume preferred
Bilingual skills a plus, Bilingual-Spanish preferred

Responsibilities

Receive emergency calls for service from the public; evaluate the information for possible classification as a Priority One response and dispatch Humane Officers when appropriate in accordance with established procedures.
Receive and transmit routine and emergency radio messages with officers in the field and maintain radio contact with officers on assignments.
Upon request of the Humane Officer, take action in support of activities taking place in the field.
Receive non-emergency calls from the public and provide general informational responses about SDHS operations.
Maintain the Shelter Buddy database, Computer Aided Dispatch database and other records systems in support of calls for service.
Document facts accurately, legibly, and completely during multiple call situations.
Serve as part of any major emergency response by coordinating increased radio and telephone traffic and providing detailed information to citizens, public safety organizations and others on SDHS responses.