Dispatcher
CARDINAL HEATING & AIR CONDITIONING LP•Sussex, WI
•$22 - $26•Onsite
About The Position
If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we’re looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day! This role is 100% on-site in Sussex, WI. Remote work unavailable. Training may require travel to Sun Prairie, WI. This opening will work Monday-Friday 7:00am-3:30pm.
Requirements
- 1+ years of experience as a Dispatcher in a high call volume setting required
- 1+ years of customer service experience required
Nice To Haves
- Experience with ServiceTitan preferred
- Experience with Probook AI is a plus
Responsibilities
- Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
- Relay accurate information to technicians, ensuring proficient, quality customer experiences
- Manage the whereabouts and needs of every technician in the field
- Record the results of each service call and create report summaries for senior management
- Be professional and establish customer rapport, encouraging repeat business while promoting the brand
- Update customers throughout the day on the technician's progress
Benefits
- Medical Insurance: Health: 50% of the premium is covered by Cardinal
- Medical Insurance: Dental: 50% of the premium is covered by Cardinal
- Life insurance: $10,000 is covered by Cardinal
- 401K with a 4% Company Match
- Uniform allowance
- Paid Continuing Education
- Paid Holidays and PTO
- Phone reimbursement OR company-provided phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
