Dispatcher

CARDINAL HEATING & AIR CONDITIONING LPSussex, WI
$22 - $26Onsite

About The Position

If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we’re looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day! This role is 100% on-site in Sussex, WI. Remote work unavailable. Training may require travel to Sun Prairie, WI. This opening will work Monday-Friday 7:00am-3:30pm.

Requirements

  • 1+ years of experience as a Dispatcher in a high call volume setting required
  • 1+ years of customer service experience required

Nice To Haves

  • Experience with ServiceTitan preferred
  • Experience with Probook AI is a plus

Responsibilities

  • Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences
  • Manage the whereabouts and needs of every technician in the field
  • Record the results of each service call and create report summaries for senior management
  • Be professional and establish customer rapport, encouraging repeat business while promoting the brand
  • Update customers throughout the day on the technician's progress

Benefits

  • Medical Insurance: Health: 50% of the premium is covered by Cardinal
  • Medical Insurance: Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
  • 401K with a 4% Company Match
  • Uniform allowance
  • Paid Continuing Education
  • Paid Holidays and PTO
  • Phone reimbursement OR company-provided phone
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