Dispatcher
Apex Service Partners•Lowell, MI
•Onsite
About The Position
Canfield’s leadership team combines the benefits of being a well-run local business with the tools and resources of a strong, growing organization. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to resolve the critical issues affecting their homes.
Requirements
- Previous dispatching experience required
- Strong attention to detail and organizational skills
- Dependable, conscientious team player
- High standards for honesty, integrity, professionalism, and attitude
- Successful completion of pre-employment screening, including assessments, interviews, background checks, and drug screening
Nice To Haves
- Home services industry experience and/or ServiceTitan experience strongly preferred
Responsibilities
- Receive emergency and non-emergency calls and document critical information as needed
- Knowledgeably prioritize calls based on urgency and importance
- Monitor field technicians to effectively manage schedules and optimize time utilization
- Schedule customer appointments using right tech/right call guidelines
- Perform accurate data entry to track calls, jobs, and customer information
Benefits
- Employer-paid medical, dental, and vision plan options
- Life, AD&D, and long-term disability included
- Optional short-term and gap coverage
- FSA and HSA contribution options
- 401(k) available upon hire with employer match; Traditional and Roth options
- Paid time off and paid holidays
- Paid parental leave
- Tuition reimbursement
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
