Dispatcher

BETHESDA GROUP•Colorado Springs, CO

1d•$19 - $22•Onsite

About The Position

Dispatchers are responsible for scheduling and dispatching Rocky Mountain Health Care Services (RMHCS) drivers on a daily/weekly basis. Coordination of client transport and delivery of other equipment, goods and personnel for RMHCS as deemed necessary.

Requirements

High school diploma or equivalent
Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department
Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
One year of experience working with the frail, elderly population is preferred
Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
Must be able to multitask and have effective record keeping skills
Must be knowledgeable in computer applications and software
Knowledge of principles, practices, and of safety requirements pertaining to the Transportation industry
Ability to work independently with minimal supervision

Responsibilities

Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignments
Keeps scheduling software up to date with current data and participant information ensuring software meets the needs of the department
Data report extrapolation to provide to management, customers or programs as needed
Relay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communication
Confer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issues
Works with Supervisor to review manifest and determine types or amounts of vehicles and personnel required.
Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedules
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards
Considers the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skills
Must maintain detailed notes and documentation
Serves as a member of the Interdisciplinary Team and attends daily IDT meetings
Dispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as needed
Other duties as requested/assigned