Dispatcher

NOW Courier•Indianapolis, IN

8h•Onsite

About The Position

We are seeking a reliable and detail-oriented Freight Dispatcher to coordinate and manage daily transportation operations. This role is responsible for scheduling drivers, optimizing routes, ensuring on-time deliveries, and maintaining clear communication with drivers and customers to support efficient and profitable operations.

Requirements

High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience.
Experience in dispatching (trucking or logistics preferred).
Proficiency with dispatch/tracking software and Microsoft Office.
Ability to work in a fast-paced, high-pressure, deadline driven environment.
Ability to manage multiple projects and tasks simultaneously.
Highly organized and detail oriented.
Resourceful and creative.
Analytical skills and problem-solving ability.
Ability to adhere to time and attendance policies.
Must exhibit professionalism and be effective working with customers and drivers.
Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
Ability to handle confidential information.
Maintain regular and punctual attendance.
Effective prioritization and time management skills.
Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.

Nice To Haves

Previous experience working in the logistics and distribution industry is desired.
Knowledge of DOT regulations and hours-of-service requirements is a plus

Responsibilities

Schedule and dispatch drivers, equipment, and loads in a timely and efficient manner.
Monitor driver routes and ensure on-time pickups and deliveries.
Communicate with drivers regarding routes, delays, and customer instructions.
Track shipments and provide real-time updates to customers and internal teams.
Maintain accurate records of loads, mileage, and delivery status.
Ensure compliance with DOT regulations, company policies, and safety standards.
Resolve delivery issues, delays, or service disruptions quickly and professionally.
Coordinate with brokers, customers, and warehouse personnel.
Optimize routes to reduce costs and improve efficiency.