Dispatcher Waste Management - Overnight

TEKsystems • Arlington, TX

6d • $21 - $21 • Onsite

About The Position

The Customer Support Specialist (CSS) is a primary GROC call center representative who is expected to perform significant administrative tasks pertinent to the calls received, tickets created, and expectations as shown below. It is further expected that when any questions, concerns or issues arise the CSS communicates with the Emergency Response Specialist (ERS) immediately to ensure accurate, clear processes are followed and opportunities for learning are had.

Requirements

• Customer service
• Data entry
• Dispatching
• Environmental clean up
• Ticketing
• Waste management

Responsibilities

• Answer inbound phone calls, including customer initial and follow up calls and response team calls with professionalism and ability to follow customer specific exceptions where applicable.
• Collect incident details
• Communicate with customer contacts on and offsite
• Notify ER Specialist (ERS) of any technical assistance needed by customer or response crew or self.
• Document in ticketing system with data entry accuracy. (2nd phase after some training)
• Communicate with responding teams during response at required update times logging calls with accuracy and clarity. (2nd phase after some training)
• Dispatching the internal team or 3rd party offices
• Obtain all the job documentation - summary of events then put it into our ticketing systems

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed