Dispatcher Warehouse - Las Vegas

Encore Global•Las Vegas, NV

6h•$22 - $30•Hybrid

About The Position

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.

Requirements

High School Diploma / GED
3 years of transportation or logistics experience (fleet management preferred)
Basic Audio-Visual Experience
Basic Computer Skills
Exceptional customer service skills
Understand hours of service rules and regulations
Ability to lead the organization in a safe, efficient and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills
Alert, focused, and detail-oriented
Proficient using GPS and other routing systems
Knowledge of CDL / non-CDL rated equipment and thresholds
Understanding of air mile rules for both CDL and non-CDL drivers
Have knowledge and understanding of DOT rules and regulations
Ability to work both independently and cooperatively
Good communication skills, both written and verbal, with internal and external customers
Ability to work safely with high degree of quality
High degree of team work with customers, peers, and managers
Ability to use and understand automated routing software
General competencies skills in smart phone use
Superior customer service skills
Demonstrate integrity in all areas
A sense of ownership and responsibility for safety and timeliness

Responsibilities

Provide superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
As needed, assist warehouse team with pulling, receiving, and transportation of equipment
Ensure all equipment is in good condition for deliveries
Ensure order accuracy
Ensure that vehicles are well maintained by scheduling service appointments as required
Ensure Driver Vehicle Inspection Logs are performed before each trip
Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.)
Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles
Ensure that delivery trucks are kept clean, free of debris and maintained daily
Ensure drivers are following set routes by dispatch for optimal production
Provide directions from location to location when needed
Provide management with reporting on fleet and drivers
Maintain current fleet and driver information on Fleetmatics system
Create balanced routes for optimal driver/truck production and fleet efficiency
Monitor live routes for optimal route and traffic condition
Confirm drivers are operating in a manner that consistently reflects Encore values
Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks
Managing and Monitoring of manual and/or electronic log books