Dispatcher/Systems Operator
About The Position
The Dispatcher/Systems Operator collects pertinent information regarding electrical outages and coordinates with service personnel to resolve outage situations. Under the direction of the System Operations Supervisor, the dispatcher provides work direction for troubleshooting and restoring electrical service. The role manages incoming calls, distinguishes outages from service orders, and assigns crews according to priority. Dispatchers also prepare tickets, track crews and equipment, and prepare reports, including consumer updates and on-call lists. The dispatch operates 24/7, and this position follows a rotating schedule of seven days followed by seven nights. A high school diploma or equivalent is required.
Requirements
- High school diploma or equivalent.
- Strong phone, computer, and organizational skills.
- Ability to multitask and troubleshoot quickly and efficiently.
- Ability to learn quickly.
Responsibilities
- Collect pertinent information regarding outages.
- Coordinate with service personnel to resolve outage situations.
- Provide work direction in troubleshooting and restoring electrical service under the direction of the System Operations Supervisor.
- Manage incoming calls and distinguish outages from service orders.
- Assign crews to outages based on priority.
- Prepare tickets.
- Track crews and equipment.
- Prepare reports on consumer updates, on-call lists, and other matters.
Benefits
- Medical, dental, and vision coverage.
- Traditional and Roth 401(k) with a 1:1 match up to 8%.
- Employer-paid pension plan.
- Employer-paid life insurance premiums.
- Employer-paid short- and long-term disability premiums.
- Paid time off.
- Tuition reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
