Dispatcher Supervisor

RydeTrans • San Leandro, CA

1d • $70,304 - $70,304 • Onsite

About The Position

As a Dispatcher Supervisor, you’ll lead the team at the heart of that promise—supervising a group of approximately 10 dispatchers, keeping shifts covered, and making the real-time calls that keep vehicles rolling and passengers served. If you’re a calm, organized problem-solver who thrives in a fast-moving operation, we’d like to hear from you.

Requirements

• High school diploma or GED equivalent
• Customer service and/or call-center experience
• Proficiency with basic and multi-tasking computer operation in a Windows environment
• Ability to type at a speed of at least 35 keystrokes per minute
• Ability to communicate clearly in English, verbally and in writing (essential for radio, phone, and dispatch communication)
• At least 1–2 years of relevant work experience
• Successful completion of the company training program

Nice To Haves

• Associate’s or Bachelor’s degree
• Bilingual—ability to speak English and another language fluently
• Prior transit, dispatch, or supervisory experience

Responsibilities

• Supervise, coach, and support a team of approximately 10 dispatchers, monitoring performance against company standards
• Proactively assess staffing needs based on service hours and peak periods, and assign duties to ensure adequate coverage across all shifts
• Build and publish staff schedules in line with service demand and any applicable collective bargaining agreements, ensuring drivers are notified of their schedules in a timely manner
• Ensure dispatch operations follow both company and client policies and procedures
• Organize and coordinate new-hire and refresher training programs for the dispatch team
• Prepare, verify, and authorize dispatch schedules and work records for payroll
• Monitor dispatch response to driver incidents, equipment failures, vehicle breakdowns, and other service disruptions
• Ensure daily service events are documented accurately and completely
• Oversee window/check-out functions, including collecting and reconciling fares and reconciling breaks during driver check-out
• Monitor non-revenue payroll hours
• Maintain accurate records and organized filing systems
• Support a safe work environment and a focus on injury prevention
• Exercise sound judgment to resolve operational problems as they arise
• Perform other duties as assigned

Benefits

• Medical coverage through Kaiser Permanente and Sutter Health Plan (HMO options)
• Dental and vision insurance
• Company-paid basic life and AD&D coverage
• Employee Assistance Program (EAP)
• Voluntary supplemental insurance options
• Employee discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED