Swing, Dispatcher/Router
About The Position
The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.
Requirements
- High School Diploma or G.E.D (accredited).
- 2 years of previous dispatching experience (in addition to education requirements).
Nice To Haves
- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment.
- Routing & Logistics experience preferred
- Multitasker with a Sense of Urgency is a Great Fit!
- Strong Communication and Computer skills needed!
Responsibilities
- Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
- Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
- Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
- Manages cross-training and new hire training process.
- Actively participates in improving operations and implementing best practices.
- Handles escalations while utilizing the documented processes as outlined.
- Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
- Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
- Participates in leadership team’s skill development through role playing
- Able to have conversations with routers and dispatchers about process and procedure
- Performs other duties as assigned.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
