Dispatcher/Router Combo

WM•Tupelo, MS

22h•Onsite

About The Position

Communicates with WM drivers to help resolve problems while they are on residential, commercial, and roll-off routes. Handles incoming service orders, directs drivers, and resolves service issues while interacting with customer service, sales, and operational staff. Uses WM proprietary software to manage same-day ticket routing and prepare routes for the next day. The role is on-site and may require travel of up to 15% to work face-to-face with the sites the dispatcher supports. Shifts are eight hours within operating hours of 3 a.m. to 6 p.m.; shifts vary, with potential overtime and Saturday hours depending on market-area dispatch center needs. The expected base pay is $22 per hour.

Requirements

High school diploma or GED.
At least 6 months of relevant work experience.
Experience working in a team setting and ability to communicate effectively across several areas.
Ability to multitask in a fast-paced work environment and demonstrate excellent organizational skills.

Responsibilities

Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
Work with sites and the service department to optimize routes according to customer needs.
Determine daily driver staffing levels to balance responsiveness and productivity.
Assign routes and service tickets to appropriate drivers during the day and for the following day; manage route actions and ensure route completion.
Handle incoming calls and emails from customer service and sales, including requests for container pickups, deliveries, and movements within the market area.
Contact customers when drivers are on-site to resolve pickup and other issues delaying service.
Troubleshoot and resolve potential delivery and pickup problems before they cause service issues.
Manage routing for all routes and track drivers in the field to ensure same-day service on missed pickups.