Dispatcher/Router Combo

WM•Smyrna, GA

4d•Remote

About The Position

This remote position includes virtual training and requires the employee to live within the South Atlantic Market Area (Georgia, South Carolina, or North Carolina). The role communicates with WM drivers while they are on route to help resolve problems involving residential, commercial, and roll-off services. It handles incoming service orders, directs drivers, and resolves service issues while interacting with WM customer service, sales, and operations staff, including Route Managers and Mechanics. The employee uses WM proprietary software to manage same-day ticket routing and prepare routes for the next day. Operating hours are 2 a.m. to 6:30 p.m.; flexibility during those hours is preferred. Shifts vary, with potential overtime and Saturday hours depending on the needs of each Market area dispatch center. Travel of up to 15% may be required to work face-to-face with the sites for which the dispatcher is responsible. The stated pay range is $19 to $21 per hour.

Requirements

High school diploma or GED.
At least 6 months of relevant work experience.
Experience working in a team setting and communicating effectively across several areas.
Ability to multitask in a fast-paced work environment, with excellent organizational skills.
Strong computer competency and communication skills.
Must live within the South Atlantic Market Area: Georgia, South Carolina, or North Carolina.
Flexibility during operating hours of 2 a.m. to 6:30 p.m. is preferred.

Nice To Haves

Dispatch, routing, or logistics experience.

Responsibilities

Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
Work with sites and the service department to optimize routes based on customer needs.
Determine daily driver staffing levels to balance responsiveness and productivity.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day.
Manage and determine route actions and ensure route completion.
Handle incoming calls and emails from customer service and sales departments, including requests for container pick-ups, deliveries, or movements within the Market area.
Communicate with customers when drivers are on-site to resolve pick-up and other issues delaying service.
Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
Ensure same-day service on missed pick-ups by managing routing and tracking driver movement in the field.