Dispatcher/Router Combo
About The Position
Communicates with WM drivers while they are on route to assist with problem resolution across residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues while interacting with WM customer service, sales, and operational staff, including Route Managers and mechanics. Uses WM proprietary software to manage same-day ticket routing and prepare routes for the next day. Shifts vary during operating hours, with potential overtime and Saturday hours depending on the needs of each Market area dispatch center. Travel of up to 15% may be required to work face-to-face with the sites the dispatcher supports. The role requires bilingual communication. WM describes its work as essential and meaningful, and highlights opportunities for career growth, paid on-the-job training, and education assistance. The stated on-site base pay range is $20–$21.50 per hour. The specific offer may depend on relevant experience, education, training, certifications, qualifications, and work location. Benefits may vary by site.
Requirements
- High school diploma or GED.
- At least 6 months of relevant work experience in a team setting, with the ability to communicate effectively across several areas.
- Ability to multitask in a fast-paced work environment and excellent organizational skills.
- Must be bilingual.
Responsibilities
- Dispatch drivers to calls as they are received, using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
- Work with sites and the service department to optimize routes based on customer needs.
- Determine daily driver staffing levels to balance responsiveness and productivity.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; manage route actions and ensure route completion.
- Handle incoming calls and emails from customer service and sales, including requests for pickups or deliveries involving container movements within the Market area.
- Communicate with customers while drivers are on-site to resolve pickup and other issues that delay service.
- Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
- Manage routing for all routes and track driver movement in the field to ensure same-day service on missed pickups.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- 401(k) with company matching
- Paid vacation
- Paid holidays
- Personal days
- Your Tomorrow Education Assistance Program
- Paid on-the-job training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
