Dispatcher/Router Combo

WM•Colorado Springs, CO

15h•Remote

About The Position

This is a REMOTE POSITION that includes Virtual Training and allows you to sit anywhere in the U.S. The ideal candidate will be flexible within the 3 am - 7 pm CT operation hours, Monday-Friday, and some Saturdays. Dispatch/Routing/Logistics Experience is needed, along with strong communication and computer skills. The role involves communicating with Waste Management Drivers to assist with problem resolution while they are on route for residential, commercial, and roll-off lines of business. You will handle incoming service orders, direct drivers, and resolve service issues. Interaction with customers, including Waste Management customer service, sales, and operational staff (Route Managers, Mechanics, etc.) is a key part of the job. You will use Waste Management proprietary software to manage same-day ticket routing and prepare all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on market area dispatch center needs. Some travel (up to 15%) may be required to work face-to-face with sites the dispatcher is responsible for.

Requirements

High School Diploma or G.E.D (accredited).
Six (6) months of relevant work experience working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
Computer skills with ability to handle multiple monitors, programs and systems.
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn WM proprietary software applications.

Nice To Haves

Dispatch/Routing/Logistics Experience
Strong Communication and Computer Skills

Responsibilities

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on the needs of the customer.
Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assures route completion.
Handles incoming calls and e-mails from the customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.