Dispatcher/Router Combo

WM•Franklin, TN

1d•Remote

About The Position

Remote position to include virtual training! Can sit anywhere in the U. S. A True Team Player with Strong Attention to Detail is a Great Fit! Dispatch, Routing, or logistics experience is preferred. Strong Communication Skills and Computer Proficiency needed! Pay Range: $21/hr Shift: Monday-Friday, hours of operation 8 a.m. to 8 p.m. At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression. From the front line to the corporate offices, our team members perform essential and meaningful work. At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger. Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Ready to roll with us? Click Apply to join the WM team today. Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

Requirements

High School Diploma or G.E.D.
6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and Multi-tasking in a fast-paced work environment with excellent organizational skills.
Dispatch, Routing, or logistics experience is preferred.
Strong Communication Skills and Computer Proficiency needed!

Responsibilities

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field