Dispatcher/Router Combo

WM•Franklin, TN

4d•Remote

About The Position

This is a remote position that includes virtual training. The ideal candidate must live within a reasonable commute of Franklin, TN. A true team player with strong attention to detail is a great fit for this role. Dispatch, routing, or logistics experience is preferred. Strong communication skills and computer proficiency are needed. At WM, we believe the value of a WM job is more than a paycheck; it's a way to create opportunities for you and your family. We are committed to making WM a great place to work and grow a career. We are always working for a sustainable tomorrow, aiming to leave the world a better place by helping its inhabitants find purpose in becoming its caretakers. We prioritize our people, fostering an environment where all teammates feel welcomed, valued, and seen. We are committed to your growth through our Tomorrow Education Assistance Program, paid on-the-job training, and established career progression. Our team members perform essential and meaningful work, contributing to our stability. We are a family of over 60,000 people from diverse backgrounds, and our differences make us stronger. We are investing in you with amazing medical, dental, vision, life insurance, short-term disability, a stock purchase plan, company matching on a 401(k), dependent day care, and more. Paid vacation, holidays, and personal days are also provided. This role involves communicating with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. It includes handling incoming service orders, directing drivers, and resolving service issues. You will interact with customers, WM customer service, sales, and operational staff. The role requires using WM proprietary software to manage same-day ticket routing and prepare routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on market area dispatch center needs. Some travel (up to 15%) may be required.

Requirements

Must live within a reasonable commute of Franklin, TN.
High School Diploma or G.E.D.
6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and Multi-tasking in a fast-paced work environment with excellent organizational skills.
Strong Communication Skills
Computer Proficiency

Nice To Haves

Dispatch, Routing, or logistics experience is preferred.

Responsibilities

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.