Dispatcher FT & PT

KRE Security•Hamburg, PA

7d•Onsite

About The Position

Be the person who keeps things moving when others are off the clock! KRE Security LLC is looking for a Dispatcher / Operations Support Team Member to join their recently reorganized Scheduling Department and Operations Team. This is a hands-on, people-focused position that combines light scheduling, site and guard monitoring, problem-solving, communication, and general operational support. You will be the eyes and ears of KRE during non-traditional business hours. Our clients rely on us to be available 24/7, and our security officers rely on us to be there when they need assistance. This position plays an important part in making that happen.

Requirements

Comfortable talking to people — on the phone, through messaging, and in person.
Calm, professional, and confident when dealing with unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who doesn't immediately panic when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with both clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within their role.
Understands that in a 24/7 security operation, things don't always happen between 8:00 AM and 5:00 PM!
Team members should also have some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience is helpful, but we're willing to train the right person.

Responsibilities

Monitoring sites and scheduled guard coverage to help ensure everything is running as it should.
Filling emergency and last-minute staffing needs when a guard calls off.
Providing light scheduling support and assisting with coverage adjustments.
Answering incoming calls and helping clients, guards, and others with general questions.
Serving as a point of contact for guards who need assistance during their shifts.
Helping guards with uniform and equipment needs.
Assisting with carpooling and transportation-related needs when possible.
Communicating schedule changes and important information to the appropriate team members.
Identifying problems before they become bigger problems and knowing when to escalate an issue.
Documenting important calls, changes, incidents, and follow-up items.
Supporting the Scheduling and Operations Teams with other tasks as needed.