Dispatcher FT & PT

KRE Security•Hamburg, PA

6d•Onsite

About The Position

KRE Security LLC is seeking a Dispatcher / Operations Support Team Member to join their recently reorganized Scheduling Department and Operations Team. This is a hands-on, people-focused position that combines light scheduling, site and guard monitoring, problem-solving, communication, and general operational support. The role involves being the eyes and ears of KRE during non-traditional business hours, ensuring clients are supported 24/7 and security officers receive assistance when needed. The position is crucial for maintaining the company's operational continuity outside of standard business hours.

Requirements

Comfortable talking to people on the phone, through messaging, and in person.
Calm, professional, and confident when dealing with unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who doesn't immediately panic when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with both clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within their role.
Understanding that in a 24/7 security operation, things don't always happen between 8:00 AM and 5:00 PM.
Availability for various shifts, including evenings, overnights, and weekends.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience is helpful.
Willing to train the right person with the right attitude, communication skills, reliability, and willingness to learn.

Responsibilities

Monitoring sites and scheduled guard coverage to ensure operations are running smoothly.
Filling emergency and last-minute staffing needs when a guard calls off.
Providing light scheduling support and assisting with coverage adjustments.
Answering incoming calls and assisting clients, guards, and others with general questions.
Serving as a point of contact for guards who need assistance during their shifts.
Helping guards with uniform and equipment needs.
Assisting with carpooling and transportation-related needs when possible.
Communicating schedule changes and important information to the appropriate team members.
Identifying problems before they become larger issues and knowing when to escalate.
Documenting important calls, changes, incidents, and follow-up items.
Supporting the Scheduling and Operations Teams with other tasks as needed.