Dispatcher/Operations Specialist· Sun-Thur 7:00 AM–4:00 PM· In-office

Rapid Medical • West Hollywood, CA

7d • Onsite

About The Position

This is a full-time, in-office position. Candidates must be able to work on-site at our facility for every scheduled shift — this role is not eligible for remote or hybrid work. Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems — operating across 28 states and managing thousands of daily stops that keep healthcare running. We're not a courier company with software bolted on. We're a technology company that happens to run a high-performance logistics operation — and the two are deeply intertwined. As a Dispatcher / Operations Specialist, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps our platform performing at its best. You'll own the full client and operational experience — from proactive communication and scheduling to real-time problem solving and relationship management. You'll work across our dispatch platform, coordinate with field teams, and serve as a true partner to the health systems and labs that depend on us every day. This is an on-site role based at our facility for the full duration of every shift. The best people in this role are equal parts communicator and problem solver. They're meticulous, comfortable in ambiguity, love a fast-moving environment, and take genuine pride in delivering for clients.

Requirements

• Meticulous and detail-oriented — you keep track of a lot of moving pieces at once and don't let anything slip through the cracks
• Skilled multitasker — you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Calm and composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
• Professional communicator, written and verbal — you adapt your tone from a concerned client to a stressed driver to an executive without missing a beat
• Able to work the required on-site schedule — this is an in-office role, and reliable attendance for every scheduled shift is essential
• 2+ years of experience — in operations, logistics coordination, customer service, or a client-facing role (healthcare or logistics a plus, not required)
• Comfortable with technology — you pick up new platforms quickly and use them to your advantage

Nice To Haves

• Bilingual

Responsibilities

• Serve as a primary point of contact for laboratory and health system clients — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Build trusted relationships with client coordinators and operations leads through consistent, proactive, and professional communication
• Identify and flag service issues before they become problems — you anticipate, not just react
• Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
• Support W2 drivers and independent contractors via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Document issues, resolution steps, and patterns to help us continuously improve operations
• Audit driver documentation — chain-of-custody, temperature logs — and escalate non-compliance issues immediately
• Uphold the operational standards that health systems trust us to maintain

Benefits

• Competitive salary
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off, sick leave
• Direct exposure to operations, technology, and leadership in a company scaling fast
• Clear advancement path — we promote from within and reward ownership
• The chance to be part of something that genuinely improves how healthcare works

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed