Dispatcher / Office Admin

ABSOLUTE HVAC LLC•Cave Springs, AR

6h•$40,000 - $55,000•Onsite

About The Position

We are looking for a reliable, organized, and proactive Dispatcher / Office Administrator to join our growing HVAC team. This is a key role responsible for coordinating our New Construction and Service teams, managing daily office operations, and ensuring smooth communication between technicians, customers, and leadership.

Requirements

Strong communication and organizational skills
Reliable, professional, and detail-oriented
Ability to stay calm under pressure and multitask
Team player who takes ownership of their responsibilities

Nice To Haves

Experience with ServiceTitan (preferred but not required)

Responsibilities

Serve as the main point of contact for our New Construction and Service technicians
Dispatch jobs, schedule appointments, and coordinate daily workload
Manage Softphone system – stay logged in and handle all incoming calls/texts
Create and track Purchase Orders (POs) for parts and equipment
Update and maintain accurate notes in ServiceTitan for every job
Work the Follow-Up tab to convert estimates into booked jobs
Assist with customer communication and scheduling
Help keep the office organized and support daily administrative tasks
Work closely with our VA team to ensure smooth handoffs
Stay until the last New Construction technician finishes for the day (Monday–Thursday)