Dispatcher - Mechanical

ABC Home & Commercial Services•Austin, TX

14m•$20 - $23•Hybrid

About The Position

This position is for a Dispatcher in the Mechanical division, responsible for receiving, scheduling, and dispatching customer requests during regular business hours. The role requires someone who thrives under pressure, stays organized, and communicates clearly in a fast-paced environment. The regular schedule is Monday - Friday, 9 am - 6 pm, with a training schedule of 7 am - 4 pm. The pay rate is $20 - $23 per hour, based on experience. This is not a remote position, but there is a possibility of a hybrid work arrangement after 90 days of training.

Requirements

1 Yr Experience in Trade Dispatching, scheduling OR call center experience.
Must be able to type at least 30 WPM.
Proficient in 10-key.
Proficient in using a phone system.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Ability to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast-paced environment.
High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
Excellent written communication skills, including spelling and punctuation.
Excellent team player with commitment to company values.
Ability to sit for long periods of time.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Nice To Haves

Proficient in Spanish a plus.

Responsibilities

Receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division.
Answer incoming calls for Mechanical Services (e.g., Plumbing & HVAC).
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Communicate professionally, timely, and effectively with customers, technicians, and service managers for all scheduling and dispatching purposes.
Understand and execute the dispatch strategy/plan for each department/service trade.
Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including gym membership
Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)