Dispatcher Lead

Rick's Medical Supply•Roseburg, OR

5d•Onsite

About The Position

Improving the lives of those with chronic care diseases while providing solutions to our customers. At Rick's Medical Supply, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Join our team at SuperCare Health as a Lead Dispatcher/Patient Service Technician (PST). Under the general supervision of the ROM, you will play a crucial role in preparing the daily route, assisting with pulling necessary equipment, and providing Estimated Time of Arrivals (ETA) to fellow team members. As the Lead Dispatcher/PST, you will be responsible for ensuring smooth operations, effective communication, and exceptional patient service.

Requirements

Must be 21 years of age
Valid driver’s license with a good driving record
Graduate from Accredited High School or college
Team player-ability
Reliable and Responsible
Detailed oriented
Strong organizational skills

Nice To Haves

DOT certification

Responsibilities

Employees to initial as completed
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignments as needed or scheduled
Routes work orders that need to be delivered
Ensures each order is printed with necessary forms from Transport Manager
Reviews and corrects orders not completed from the previous day or canceled tickets
Monitors the grid every 10-15 minutes throughout the morning and day
Responsible for the daily monitoring of PSTs through Transport Manager
Assists and confirms team members are using the phone app correctly and communicating back to dispatch on all orders needing attention
Communicates with fellow team members on a regular basis regarding incoming or pending orders
Keeps track of all calls that are answered and work order/ccs related
Checks call log at the end of the day to ensure all items were handled accordingly
Assists Customer Service in troubleshooting patient calls that are equipment/ETA related
Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, and Referrals on ETA's
Ensures all paperwork from Courier Drivers, for deliveries made the previous day, is received and accurate prior to scanning into FileBound
Performs any other duties that may be requested by Supervisor or Management, such as performing duties as a Patient Service Technician
Understands and adheres to all of SuperCare Health company policies
Remains knowledgeable and up to date on all products
Maintains a professional, safe, and clean work environment
Responsible for providing CPAP, Pulse Ox, Mask Fitting, and any other oxygen/DME equipment under the supervision of a Respiratory Therapist