Dispatcher Lead
Rick's Medical Supply•Roseburg, OR
•Onsite
About The Position
Join our team at SuperCare Health as a Lead Dispatcher/Patient Service Technician (PST). Under the general supervision of the ROM, you will play a crucial role in preparing the daily route, assisting with pulling necessary equipment, and providing Estimated Time of Arrivals (ETA) to fellow team members. As the Lead Dispatcher/PST, you will be responsible for ensuring smooth operations, effective communication, and exceptional patient service.
Requirements
- Must be 21 years of age
- Valid driver’s license with a good driving record
- Must be able to lift up to 50lbs
- Graduate from Accredited High School or college
- Team player-ability
- Reliable and Responsible
- Detailed oriented
- Strong organizational skills
- Background Check
- Reference Check(s)
- Driving Record (if applicable)
- Pre-employment Drug and TB Tests
Nice To Haves
- DOT certification
Responsibilities
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignments as needed or scheduled
- Routes work orders that need to be delivered
- Ensures each order is printed with necessary forms from Transport Manager
- Reviews and corrects orders not completed from the previous day or canceled tickets
- Monitors the grid every 10-15 minutes throughout the morning and day
- Responsible for the daily monitoring of PSTs through Transport Manager
- Assists and confirms team members are using the phone app correctly and communicating back to dispatch on all orders needing attention
- Communicates with fellow team members on a regular basis regarding incoming or pending orders
- Keeps track of all calls that are answered and work order/ccs related
- Checks call log at the end of the day to ensure all items were handled accordingly
- Assists Customer Service in troubleshooting patient calls that are equipment/ETA related
- Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, and Referrals on ETA's
- Ensures all paperwork from Courier Drivers, for deliveries made the previous day, is received and accurate prior to scanning into FileBound
- Performs any other duties that may be requested by Supervisor or Management, such as performing duties as a Patient Service Technician
- Understands and adheres to all of SuperCare Health company policies
- Remains knowledgeable and up to date on all products
- Maintains a professional, safe, and clean work environment
- Responsible for providing CPAP, Pulse Ox, Mask Fitting, and any other oxygen/DME equipment under the supervision of a Respiratory Therapist
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
