Dispatcher III

ICAT LOGISTICS INC•Apache Junction, AZ

10d•$61,710 - $72,600•Onsite

About The Position

The Dispatcher III is responsible for managing the coordination, scheduling, and oversight of transportation activities to ensure timely and efficient movement of freight. This role proactively monitors shipments, communicates with drivers, carriers, and customers, and ensures service commitments are met while maintaining profitability, compliance, and operational excellence. The Dispatcher is expected to exercise discretion and independent judgment in decision-making, carrier selection, and issue resolution, aligning operations with customer and company priorities.

Requirements

Bachelor’s degree in Logistics, Supply Chain Management, Business, or Highschool diploma plus equivalent work experience
5+ years of transportation or logistics dispatch experience, preferably in freight forwarding, LTL/TL, or air/ocean operations
Proven ability to manage multiple shipments and priorities in a fast-paced environment
Strong understanding of carrier operations, routing, and cost management
Demonstrated problem-solving, decision-making, and communication skills
Proficiency with TMS platforms (e.g., CargoWise, MercuryGate, Descartes) and Microsoft Office Suite.
Ability to interpret and apply regulatory and operational policies with discretion and independent judgment
TSA/IAC security awareness training preferred
Functional skills with Microsoft Office products
Bilingual (English/Spanish) a plus
Attention to detail
Compliance and safety mindset
Problem-solving and decision-making
Highly motivated team player with an outgoing and positive work attitude
Strong work ethic with a persistence in pursuit of objectives
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Loyal and dedicated to the success of colleagues and team members
Optimistic toward all activities, able to transmit this optimism to others
Adaptive to ICAT’s core values

Nice To Haves

TSA/IAC security awareness training

Responsibilities

Oversee daily dispatch operations, ensuring all shipments are scheduled, routed, and tracked efficiently
Plan, assign, and adjust routes and loads to optimize cost, service, and equipment utilization
Evaluate available carriers and capacity; negotiate rates and select optimal transportation solutions
Serve as the primary communication point between customers, drivers, and internal departments
Monitor transit progress using TMS, GPS, and carrier communication to identify delays or exceptions; resolve proactively
Authorize and approve adjustments, redirections, or recovery actions as needed to meet delivery deadlines
Maintain compliance with DOT, FMCSA, and company safety standards
Prepare daily operational reports and key performance indicators (KPIs) for leadership review
Collaborate cross-functionally with Sales, Customer Service, and Accounting to ensure operational accuracy and client satisfaction
Continuously identify process improvements to enhance service quality and efficiency
Ability to interpret and apply regulatory and operational policies with discretion and independent judgment.
Provide mentorship, training, and guidance to junior dispatch or logistics coordinators
Required to be available for on-call support, weekends or extended hours depending on shipment volumes
Other duties as assigned