Dispatcher II

KAG SERVICES INC•Brooklyn Heights, OH

97d•Onsite

About The Position

This position is responsible for executing a daily plan for movement of all freight within an assigned area. The role involves partnering with the terminal manager to plan and carry out shipping operations, monitoring daily delivery schedules for drivers, and organizing/sorting incoming mail and paperwork. Key duties include verifying driver paperwork, scanning documents into the dispatch system, data entry for driver pay (detention, hourly, layovers, breakdowns), receiving customer orders and creating loads, and providing frontline customer service. The dispatcher will also communicate effectively with customers, drivers, and internal departments, monitor emails for orders and team communication, and provide administrative support including payroll and billing. On-call duties are also part of the role as needed.

Requirements

High school diploma or equivalent
2 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills

Responsibilities

Partner with terminal manager to plan and carry out shipping operations
Monitor daily delivery schedule for drivers
Organize and sort incoming mail and paperwork
Verify driver paperwork for each load
Image/Scan documents into the dispatch system
Data entry of driver detention pay, calculate hourly pay, layovers, breakdowns
Receive orders from customers and create loads in dispatch system
Provide frontline customer service for existing accounts
Answer all incoming phone calls promptly and courteously
Communicate effectively with customers, drivers, dispatchers, and other departments to ensure smooth and efficient operations
Monitor e-mail for incoming orders, communication between team members
Admin support including payroll and billing
On-call duties as needed