Dispatcher II

THE KENAN ADVANTAGE GROUP•Winder, GA

2d•Onsite

About The Position

This position is responsible for executing a daily plan for movement of all freight within an assigned area. The role involves assessing customer needs and timing of deliveries, managing the daily delivery schedule for drivers, and providing frontline customer service for existing accounts. The dispatcher will also answer all incoming phone calls promptly and courteously, monitor email for incoming orders, inventory updates, and communication between team members, solicit freight from customers, create loads in the dispatch system, and divide dispatch responsibilities with other team members.

Requirements

High school diploma or equivalent
2 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills

Responsibilities

Execute a daily plan for movement of all freight within an assigned area.
Assess customer needs and timing of deliveries.
Manage daily delivery schedule for drivers.
Provide frontline customer service for existing accounts.
Answer all incoming phone calls promptly and courteously.
Monitor e-mail for incoming orders, inventory updates, and communication between team members.
Solicit freight from customers.
Create loads in dispatch system.
Divide dispatch responsibilities with other team members.
Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing the highest quality of products and services to customers.