Dispatcher II

AIT Worldwide Logistics, Inc.•Secaucus, NJ

5d•$27 - $39

About The Position

The Dispatcher II will conduct end-to-end dispatch operations by coordinating vehicle schedules, managing client and contractor communications, resolving service issues, ensuring SLA compliance, optimizing routing, and maintaining accurate documentation to support efficient and high-quality logistics execution.

Requirements

High School degree or GED (required)
3+ years experience in customer service/operations. (required)
3+ years experience in Supply chain, or logisitics experience (required)
Ability to multi-task with strong attention to detail
Must be able to work in a team setting, across multiple time zones and global geographies
Ability to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
Proficient Computer Skills

Nice To Haves

Some College/Associate's Degree (preferred)
CCS-Certified Coding Specialist - CargoWise CCS/CCO (preferred)
DG (preferred)

Responsibilities

Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight
Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, obtain proof of delivery
Serve as a central point of contact between clients and agents, delivering timely updates and facilitating smooth coordination across all stakeholders.
Handle inbound calls, internal chats, and email inquiries related to shipments and services, ensuring swift issue resolution and consistent communication.
Provide customer service to identify and meet specific customer needs
Proactively reach out to customers to schedule, confirm, or adjust delivery and service appointments, ensuring successful coordination and follow-through.
Ensure all same-day shipments are accurately marked as completed in the system and communicate any changes or updates to relevant parties.
Audit system records to verify photo documentation upon order completion and evaluate the quality of submitted images for compliance.
Maintain detailed records of customer interactions, service activities, and dispatch-related data to support operational transparency and continuous improvement.
Ensure Independent Contractors comply with client-specific service level agreements (SLAs), while securing competitive service rates through effective negotiation and continuously optimizing routing to enhance delivery performance and minimize operational delays.
Performs other duties as assigned
Complies with all policies and standards