Dispatcher II (TPW Enforcement Services)

City of Austin•Rio Grande, OH

1d•Onsite

About The Position

Under general supervision, this role is responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems, and emergency response. The Dispatcher II is an integral part of the Parking Enterprise Division, reporting directly to the Parking Enforcement Supervisor. This position is responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a city ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws, and reporting damage or vandalism in the public right-of-way.

Requirements

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.
Knowledge of basic radio codes and operations of the dispatch console.
Knowledge of procedures involved in dispatching customer services.
Knowledge of basic office procedures.
Knowledge of streets and highways in Austin/Travis county area.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in planning and organizing.
Skill in using computers and related software applications.
Skill in handling multiple tasks and prioritizing.
Ability to respond quickly and calmly in emergency situations.
Ability to use two-way radios.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with City employees and the public.

Nice To Haves

Experience dispatching personnel including decision making.
Experience coordinating personnel by providing clear and concise communication.
Experience with two-way radio and understanding of radio etiquette.
Experience preparing written responses to customers and the input statistics into SharePoint system.
Experience with the City of Austin’s CSR system.

Responsibilities

Schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations according to trouble calls received from field service personnel.
Schedules and loans out pool vehicles to authorized employees.
Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
Operate and monitor fire alarm system for department and external buildings.
Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
Enter and dispatch work order service requests.
Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
Prepares daily work log information for reports.
Determines types or amount of supplies needed and places orders, accordingly.
Coordinates emergency response including evacuation process.