Dispatcher I

Quest Diagnostics•Tampa, FL

1d•Onsite

About The Position

Dispatcher I - Tampa, FL, Saturday to Wednesday, 12:30 PM to 9:00 PM Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Requirements

1 to 3 years Customer Service or Logistics Experience
Ability to sit for long periods of time
General knowledge of logistics operations
Knowledge of Quest Diagnostics logistics’ policies and procedures
Ability to handle a high volume of telephone calls and work in a fast paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Well organized, utilizes job aides, maps etc., and can locate information readily
Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
Ability to interface with other departments within the facility and company
Ability to maintain confidentiality concerning information and data received
Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
High school diploma or equivalent education is required

Nice To Haves

Associates Degree (Preferred)

Responsibilities

Answers client pick-up request calls and enter into dispatch system
Determines if pick-up can be performed as requested by the client based upon multiple factors
Assigns pickup and delivery destinations to courier
Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
May include other tasks as assigned

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities