Dispatcher I Paratransit

City of Detroit•Michigan, MI

1d•Hybrid

About The Position

Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles. This role provides paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. The Dispatcher I enters data into the computer by keyboard entry devices to complete dispatch calls, and adjusts, reviews, revises, and produces final schedules using scheduling software. This position ensures that the appropriate parties are notified in the event of accidents or incidents, and monitors the computer and maintains communication with drivers via two-way radio on information regarding scheduling issues and field situations. The Dispatcher I also schedules driver and vehicle assignments, assists with producing daily and monthly reports, logs, and records, and assists with entry of trip data. Additionally, the Dispatcher I processes and files schedules, reports, and related documents, and may assume the role of a Dispatcher II as needed. Additional duties may be assigned.

Requirements

High School Diploma or G. E. D. (General Educational Development) equivalent.
Minimum of one (1) year of experience in dispatch environment or a related field.
Knowledge of Americans with Disabilities Act (ADA) and paratransit rules and regulations.
Knowledge of local geography.
Knowledge of Department of Transportation rules, policies, and transit operating practices.
Skill in typing with speed and accuracy.
Ability to use and interpret street maps, directories, timetables, and schedules.
Considerable skill in effective oral and written communication.
Considerable skill in the use of personal computers and common office software.
Ability to dispatch fleet via radio according to FCC regulations and departmental policy.
Ability to maintain accurate and complete records of transportation and paratransit services.
Ability to be flexible and work any assigned shift.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

Experience working as a Customer Service Representative II.
Experience working in a paratransit environment.

Responsibilities

Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles.
Enter data into computer by keyboard entry devices to complete dispatch calls.
Adjust, review, revise, and produce final schedules using scheduling software.
Ensure that the appropriate parties are notified in the event of accidents or incidents.
Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations.
Schedule driver and vehicle assignments.
Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data.
Process and file schedules, reports, and related documents.
Assume the role of a Dispatcher II, as needed.
May perform additional duties as assigned.