Paratransit Dispatcher

TCS Mobility•Columbia, SC

10d•Onsite

About The Position

The Paratransit Dispatcher is responsible for coordinating the daily operations of paratransit transportation services to ensure safe, timely, and efficient rides for passengers with disabilities or mobility challenges. This role involves real-time driver support, effective communication with riders, and management of scheduling systems.

Requirements

High school diploma or GED required
Proficient in scheduling software and Microsoft Office Suite.
Strong communication, multitasking, and problem-solving skills.
Ability to work in a fast-paced environment with high attention to detail.
Availability for shift work, including weekends and holidays, as needed.

Nice To Haves

Associate degree preferred.
Prior dispatching experience in public/paratransit transportation preferred.
Familiarity with ADA transportation requirements and terminology is a plus.

Responsibilities

Dispatch drivers and vehicles for scheduled and on-demand trips.
Monitor routes and driver activity using scheduling software (e.g., Trapeze, RouteMatch, or similar).
Provide real-time updates to drivers regarding route changes, cancellations, and emergencies.
Respond to rider inquiries, concerns, and same-day trip requests in a professional manner.
Track vehicle status and trip completion to ensure on-time performance.
Communicate with maintenance and management teams regarding vehicle availability or breakdowns.
Assist in preparing daily trip manifests and reviewing them for accuracy.
Maintain accurate records of dispatch activity, incidents, and rider communications.
Monitor radio, phone, or digital communication channels for driver updates.
Support coordination during service disruptions or adverse weather conditions.
Ensure compliance with ADA guidelines, company policies, and safety procedures.
Participate in training, meetings, and ongoing professional development.