Dispatcher Fire Control Maintenance - Mandalay Bay

MGM Resorts International

3d • Onsite

About The Position

The Fire Control Maintenance Dispatcher is responsible for providing excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers, and other departments in their goals. This role is part of a courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility management system.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• 6+ months of prior relevant experience in the hospitality industry or similar environment

Nice To Haves

• Proficiency in Microsoft Outlook
• Strong typing and communication skills
• Basic computer proficiency

Responsibilities

• Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team.
• Complete assigned administrative tasks on a consistent basis.
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention.
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task.
• Own requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Create a positive work environment, greet fellow employees and thank them when they lend assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day.
• Prioritize guest requests and dispatches.
• Be knowledgeable of Department and Hotel goals, and Hotel information to answer guest inquiries.
• Work under minimal supervision to complete tasks in a timely manner.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED