Dispatcher/Field Coordinator
About The Position
Banko Overhead Doors is a trusted leader in garage door service, repair, and installation, known for delivering professional, reliable service and a high-quality customer experience. They are looking for a highly organized and proactive Dispatcher / Field Coordinator to help manage daily service scheduling, support field technicians, and keep operations running smoothly. This role is key to the daily success of the service operation, involving managing the service board, assigning calls efficiently, supporting the Customer Service team, and ensuring the right technician is sent to the right call at the right time. It is a fast-paced, in-office role requiring strong communication, quick decision-making, attention to detail, and the ability to stay calm under pressure.
Requirements
- Previous dispatching, scheduling, call center, or customer service experience preferred
- Strong multitasking and problem-solving skills
- Ability to make quick decisions in a fast-paced environment
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Comfortable working with technicians, office staff, and leadership
- Ability to remain calm, professional, and focused under pressure
Nice To Haves
- Experience in home services, garage doors, HVAC, plumbing, electrical, or similar field service industries is a plus
- Experience with scheduling or dispatch software such as ServiceTitan, SouthWare, or similar platforms is a plus
- You take ownership of your work and follow through
- You are proactive and look for solutions before problems grow
- You enjoy keeping schedules, people, and moving parts organized
- You communicate clearly and professionally
- You work well in a fast-paced, team-focused environment
- You understand that great customer service starts with strong scheduling and communication
Responsibilities
- Manage and optimize the daily service schedule to maximize technician availability and productivity
- Assign service calls based on technician skill set, location, availability, and job needs
- Monitor real-time schedule changes and adjust routes as needed
- Communicate with technicians throughout the day regarding job updates, route changes, and scheduling needs
- Partner closely with Customer Service Representatives to ensure a smooth handoff from booking to dispatch
- Support inbound call flow during high-volume periods
- Identify and resolve scheduling gaps, delays, or inefficiencies
- Help reduce cancellations, reschedules, and technician downtime
- Maintain strong communication with office staff, field teams, and leadership
- Assist with process improvements that support better customer service and operational efficiency
Benefits
- Full-time, stable schedule with daytime hours
- Opportunity to play an important role in daily operations
- Supportive, team-oriented work environment
- Room for growth and continued development
- Be part of a respected company in the home services industry
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
