Field Service Dispatcher
Sonic Internet + Phone•Hayward, CA
•Remote
About The Position
Field Service Dispatchers work with end users to ensure appropriate scheduling times and timely arrival of Field Service Technicians. Field Service Dispatchers schedule site visits, coordinate Field Service Technician visits and organize the dispatch calendar.
Requirements
- Ability to read and write.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to type and use a computer.
Responsibilities
- Have proficient understanding of dispatch and workflow software.
- Communicate locations and duties to Field Service Technicians.
- Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests.
- Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner.
- Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs.
- Maintain and provide up-to-date insurance paperwork to property management and the Field Service department.
- Ensure that all assignments have been successfully completed each day.
- Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis.
- Communicate proactively and effectively with all Sonic workgroups.
Benefits
- Competitive pay and performance-based incentives
- Full Benefits package (medical, dental, vision, 401k, profit sharing, and more)
- Paid training
- Collaborative team culture in a dynamic working environment
- Career advancement opportunities
- Extended education opportunities
- Company Paid Pregnancy/Bonding Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
