Dispatcher (EMD) - Full Time (Boston/Malden)

CATALDO AMBULANCE BUSINESS TRUST•Malden, MA

About The Position

Emergency Medical Dispatcher (EMD) acts as the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances while providing pre-arrival instructions to callers. They are responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportation, and ensure timelines are being met or new arrival expectations are set.

Requirements

High school diploma or GED equivalent.
EMD Certification
CPR Certification
911 Certification
Telecommunicator Certification
Must have minimal medical training or telecommunications experience, or at least one year of experience as an EMS or Public Safety Dispatcher.
Experience with computer systems required, including web-based applications and some Microsoft Office applications preferred.
Excellent verbal communication, communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
Ability to speak clearly and concisely, providing detailed information under stressful circumstances.
Ability to record, transmit and report information accurately.
Analytical skills to gather and interpret data
Ability to exercise sound judgment and discretion at all times
Ability to work in fast-paced environment and multi-task
Ability to work well independently and within a team setting
Day, Evening, Overnight, Weekends and Holidays may be required.
Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
Comply with UDS drug screening at any and all times
Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Nice To Haves

Knowledge of medical terminology preferred, not required.

Responsibilities

Answering and processing emergency and non-emergency calls, rapidly assessing the nature and location of medical emergencies.
Rapidly gather relevant information
Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources
Provides crucial, step by step medical instructions to callers while responders are enroute.
Review available resources and communicate expected arrival times with healthcare facilities
Maintain communication and expectations with healthcare facilities
Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.
Maintains accurate, real time records of calls and incident times.
Multitask data entry 30 words per minute with active listening during call processing.
Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
Must maintain a reliable attendance record
Completes other duties as requested and assigned