Dispatcher - Driver Support Coordinator

WholesomeCo Cannabis•Bountiful, UT

12d•$20 - $20•Onsite

About The Position

The Dispatcher will be responsible for coordinating and scheduling deliveries, assigning and adjusting driver routes, assembling orders, and ensuring all required delivery records and manifests are accurate and complete. They will monitor routing software and communicate with drivers throughout the day, providing timely support with route issues, order questions, and other delivery needs while maintaining a positive, patient-focused attitude. The Dispatcher will also maintain knowledge of company products, scheduling processes, and applicable state laws and delivery regulations while using sound judgment to support safe, efficient, and compliant delivery operations.

Requirements

1+ years dispatch and/or logistics experience preferred
2 + years customer service experience preferred
Superior communication skills are paramount - written and verbal
Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
Experience working with smartphone applications
Good teamwork mentality: able to build trustworthy and supportive working relationships
Experience in the transportation/dispatch industry
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Must be reliable and dependable at all times
Flexible schedule -ability to work mornings, evenings, weekends
Ability to sit or stand for long periods, crouch, bend, and carry up to 10 lbs
Must have a working phone with a connection to internet services
Ability to verbally communicate and hear audio
Must pass a pre-employment/post-offer background check
Must be 21 years of age or older

Responsibilities

Coordinate, route, schedule deliveries, assemble orders, and facilitate payment processing
Create transportation manifests and other required records for patient deliveries
Answer Calls with a cheerful, positive attitude pertaining to a delivery order or Courier Drivers having issues or needing assistance on their routes
Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route
Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key
Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability. It is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary
Other job duties as requested