Dispatcher / Customer Support Representative

AllSet Home • Pasco, WA

56d • Onsite

About The Position

AllSet Home is a residential HVAC, electrical, and plumbing company serving the Tri-Cities: Pasco, Kennewick, and Richland, and the greater surrounding area. We are part of a portfolio led by operators who have built nine-figure businesses in the trades. You are the first voice of the company and the person who runs the board. This is not a phone-answering job. You control the daily schedule: who goes where, in what order, and what the customer is told before they have to call and ask. In a service business the dispatcher decides whether the day works, and we pay a bonus on the part of it you actually control. Our culture: We work hard and we play hard. The phones are busy, the days move fast, and we hold a high bar. We also celebrate the wins, give each other a hard time, and actually like working together. We want people who bring energy to the room, make the techs laugh on a tough day, and want a hand in shaping what this team becomes. If you do your best work around people and like being recognized when you crush it, you'll fit right in.

Requirements

• 1+ years in phone-based customer service, scheduling, or dispatch. Trades, healthcare scheduling, and call center backgrounds all transfer.
• Accurate data entry and comfort in Google Workspace.
• A positive attitude and a sense of humor. You make the team better to be around.

Nice To Haves

• ServiceTitan experience is a plus, not a requirement.
• Bilingual English/Spanish is a plus

Responsibilities

• Answer every call live and book it with complete customer, equipment, and access details
• Work the outbound board: unsold estimates, expiring maintenance agreements, warranty follow-ups, and missed calls
• Build the dispatch board by skill, location, and capacity, and rebuild it in real time when a callback or an emergency lands
• Tell customers about a delay before they notice it
• Debrief technicians at the end of the day and close out invoices, payments, and job notes
• Order and track parts, and schedule permits and inspections with the right municipal authority

Benefits

• Paid sick leave (1 hour for every 40 hours worked)
• Washington Paid Family & Medical Leave
• Workers' compensation coverage
• Full ServiceTitan training.
• A seat at the center of the business, working directly with the owner and the service manager
• Room to grow into a lead dispatcher or office manager role as AllSet Home scales

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed