DISPATHER/CUSTOMER SERVICE REPRESENTATIVE

GCC•Orange City, IA

22h•$21 - $22•Onsite

About The Position

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees. Cultivates a positive safety culture in the district. Builds individual accountability and rewards/recognition into the safety approach. Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand. Analyzes order information and evaluates results to choose the best solution and anticipate/solve problems. Optimizes current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries. Handles large call volume with external customers. Ensures customers are aware of the value-added products offered. Uses information from drivers on-site with customers to optimize customer service. Works with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry. Displays great customer service skills and professionalism with internal and external customers. Documents daily Key Performance Indicators to drive operational excellence in all departments. Responsible for running C.O.D.’s for orders taken. Hours and schedule vary by business schedule demand. Ability to deal with problems involving all types of products and variables in standardized situations. Other duties as assigned.

Requirements

High School Diploma or GED
1+ year or more of Dispatch or Logistics experience
Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant
Works well under pressure
Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)
Good verbal and written communication skills required.
Ability to multi-task in a fast-paced environment with high attention to detail
Ability to read, comprehend, and give out driving instructions on site.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, fractions, and decimals.

Nice To Haves

Associate’s degree preferred.
Client Services Certifications a plus

Responsibilities

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees.
Cultivates a positive safety culture in the district. Build individual accountability and rewards/ recognition into safety approach
Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand
Analyze order information and evaluate results to choose the best solution and anticipate/solve problems
Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries
Handle large call volume with external customers
Ensure customers are aware of the value-added products we offer
Use information from drivers on-site with customers to optimize customer service
Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry
Display great customer service skills and professionalism with internal and external customers
Document daily Key Performance Indicators to drive operational excellence in all departments
Responsible for running C.O.D.’s for orders taken
Ability to deal with problems involving all types of products and variables in standardized situations
Other duties as assigned