Dispatcher/Customer Service Representative

Synairgy Mechanical • Wailuku, HI

1d • Onsite

About The Position

Synairgy Mechanical is a leading provider of HVAC and IAQ; installation, servicing and maintaining our market (Maui County) area. We specialize in finding cost-effective solutions for our customers whether they are installing HVAC or other IAQ systems for the first time or expanding their existing systems.

Answer and direct phone calls in a polite and professional manner
Schedule appointments and maintain calendars
Maintain purchase order numbers list and maintenance schedules
Follow up on scheduled jobs to ensure completion or rescheduling
Maintain communication with technicians in the field
Assist Service Manager with estimates
Handle sensitive and confidential information with integrity
Maintain email

Requirements

• High school diploma or equivalent; additional qualifications a plus
• Excellent proofreading, spelling, grammar, arithmetic and business writing skills.
• Ability to work under time and backlog pressure for extended periods of time.
• Ability to handle multiple tasks efficiently.
• Proven experience in a customer service environment, preferably in HVACR contracting or building services industry.
• Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite and other office software
• Strong organizational and multitasking abilities
• Attention to detail and accuracy

Responsibilities

• Answer and direct phone calls in a polite and professional manner
• Schedule appointments and maintain calendars
• Maintain purchase order numbers list and maintenance schedules
• Follow up on scheduled jobs to ensure completion or rescheduling
• Maintain communication with technicians in the field
• Assist Service Manager with estimates
• Handle sensitive and confidential information with integrity
• Maintain email

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development
• Employee discounts on HVAC repairs, replacements and installs
• Free HVAC maintenance on their home system
• Flexible schedule
• Paid birthdays
• 11 paid federal holidays
• Great PTO plan
• Matching 401k
• Team mindset
• Dental, vision and health insurance 100% paid
• End of the year bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED