Dispatcher/Customer Service Coordinator
About The Position
Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/ Dispatcher to join their team at their Havre De Grace, MD location. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. The company offers a fun, family oriented work environment where effort is recognized and appreciated, and where each department is committed to providing exceptional service through strong teamwork. Employees are given opportunities to grow professionally, personally and financially.
Requirements
- A minimum of two years office/customer service experience
- A professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers
- Strong customer service attitude
- Able to plan and schedule work rather than just react
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair
- Ability to work as part of a team
- Strong computer skills with a good knowledge of Microsoft office
- Ability to learn customer service management and scheduling / dispatch software
Nice To Haves
- Dispatch experience is preferred
Responsibilities
- Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes
- Answering incoming phone calls from existing customers
- Providing exceptional customer service
- Ensuring all ticket information is entered correctly in the computer
- Creating dispatch numbers for all parts ordered
- Following up on part orders
- Scheduling appointments for part installation
Benefits
- Competitive salary
- Monthly bonus plan
- Incentive plans
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Company supplied life insurance
- Paid vacation
- Paid holidays
- 401(k) plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
