Customer Service Coordinator/Dispatcher

Horizon Services•Wilmington, DE

12d•$20 - $26•Onsite

About The Position

Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team in Wilmington, DE. This role requires a positive attitude, a willingness to help, and a strong focus on customer service. The company emphasizes a fun, family-oriented work environment with a commitment to teamwork and employee growth. Associates are considered the most important resource, with high standards for job qualification and performance, supported by training and a positive environment. The company values each customer and employee, with each department dedicated to exceptional service.

Requirements

A minimum of one year customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer-oriented attitude.
Able to plan and schedule work rather than just react.
Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
Ability to work as part of a team.
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Responsibilities

Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
Answering incoming phone calls from existing customers.
Providing exceptional customer service.
Ensuring all ticket information is entered correctly into the computer.
Creating dispatch numbers for all parts ordered.
Following up on part orders.
Scheduling appointments for part installation.