Dispatcher / Communications Specialist - AirMed Comm Center - Full Time

Sanford Health•Sioux Falls, SD

6d•Onsite

About The Position

Sanford AirMed dispatchers are responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software. You must to be able to work in a potentially high-stress and fast-paced environment as part of a team and individually. You will work closely with flight teams, pilots, One-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible. Applicants should possess excellent written, verbal and interpersonal skills, be proficient at typing and comfortable with a Windows-based operating system. This position requires strong skills in critical thinking, problem solving, relationship building and flexibility. You need to be able to prioritize tasks, manage time, and work effectively with minimal supervision. Applicants must be able to work in an area of limited space with one other person for a duration of 12 hours and have the potential to work both day and evening shifts.

Requirements

Excellent written, verbal and interpersonal skills.
Proficient at typing.
Comfortable with a Windows-based operating system.
Strong skills in critical thinking, problem solving, relationship building and flexibility.
Ability to prioritize tasks, manage time, and work effectively with minimal supervision.
Ability to work in an area of limited space with one other person for a duration of 12 hours.
High school diploma or equivalent is required.

Nice To Haves

Ability to work in a potentially high-stress and fast-paced environment as part of a team and individually.

Responsibilities

Receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams.
Dispatching appropriate aircraft and flight teams.
Communicating with referring and accepting hospitals/agencies.
Flight following aircraft.
Map reading.
Data entry using Computer-Aided Dispatch (CAD) software.
Ability to multitask, be detail orientated and thorough in completing daily tasks.
Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance.
Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.
Effectively uses radios and other forms of communication.
Works with growth and development needs of a diverse population.
Perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials.
Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Searches files, databases or other reference materials to obtain needed information.
Operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports.
Maintain a sense of pride and ownership for the program.
Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.