Dispatcher | Emergency Communications Center

CentraCare•Saint Cloud, MN

7d•Onsite

About The Position

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

Requirements

High School Diploma or GED.
1 years of emergency or high stress dispatching experience.
Strong communication skills (written, typed, and verbal).
Effective listening skills (radio, phone, face to face).
Ability to recognize self and to maintain calm professionalism in stressful and emotional situations.
Ability to respond appropriately to unpredictable situations and diverse populations.
Capable of making independent decisions with the use of good critical thinking and problem-solving skills.
Ability to meet and maintain any necessary background checks and or testing as aligned with the position and functions.
Ability to communicate in the English language for effective written and verbal communication in high stress emergent situations to complete the job functions as mentioned above.
Ability to relay confidence with those in need and to project a positive first impression.
Ability to take thorough and concise information under difficult and stressful situations.
Ability to type quickly and accurately.
Basic understanding of customer service and desire to provide help.
Foundational understanding of emergency response practices and procedures.

Nice To Haves

Prior Health Care Security/EMS Dispatch experience preferred.
Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.

Responsibilities

Maintain a safe and secure workplace environment through the operation of the ECC.
Monitor alarms, CCTV and control systems.
Answer emergent and non-emergent calls for service.
Provide efficient customer support, utilizing critical thinking and emergency prioritization.
Coordinate security and emergency responses.
Maintain logs of calls for service.
Promote a safe environment for patients, visitors, and hospital employees.