Dispatcher - Carrier Specialist

URS Group•Plymouth, MI

4d•Onsite

About The Position

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network. Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day. The role The Dispatcher plans, assigns, and manages loads from tender to delivery. This seat buys third-party capacity within the rate corridor, keeps carriers loyal to the network, and owns the status truth on every active order on its board. It is also a service seat. When a vehicle is running behind, sitting too long, or off plan, the Dispatcher knows it first, fixes what can be fixed, and tells the right people before they have to ask. The role calls for someone who thinks quickly, exercises independent judgment, and works with professional car haulers, account managers, and internal stakeholders in a courteous and professional manner every day. The best people in this seat balance a car hauler's revenue needs against service requirements and company profitability, on every load, without losing their tone or their temper.

Requirements

Effective listening and strong written and verbal communication skills
Excellent service orientation and resolution skills
Relationship-building skills with carriers and internal stakeholders alike
Highly organized and detail oriented
Fast, calm decision-making under pressure; able to multi-task and prioritize in a fast-paced environment
Solid Excel skills — comfortable working in spreadsheets daily: sorting and filtering large order lists, building and reading reports, and using basic formulas and pivot tables to track board performance
Intermediate proficiency in Microsoft Word and Outlook
Ability to learn our TMS and internal systems quickly
College degree, or one year of logistics or dispatch experience, preferably in a trucking environment
Strong oral, written, and electronic communication skills
FMCSA and DOT awareness
Elog experience is a plus
Demonstrated interest in growing into a Site Manager or Ops Manager seat over time
Availability to work the published rotation, including the 10:00 AM to 7:00 PM shift and one weekend per month

Nice To Haves

A competitor. You like to win — the load covered, the exception closed, the update sent before anyone chased you for it.
A closer, not a hand-off artist. You chase problems until they are resolved rather than passing them along.
A relationship builder with carriers. Car haulers take your calls first because you have been straight with them.
A relationship builder inside the building. Account managers, site teams, and the carrier network team trust what you tell them.
Someone who wants to grow with us. This seat is the entry point to Site Manager and Ops Manager, and we promote from it.
Calm under pressure, courteous under pressure, and honest when the news is bad.

Responsibilities

Plan, coordinate, and manage loads efficiently and cost-effectively from load assignment through delivery
Work the load board to zero unassigned orders past threshold, every shift
Buy capacity within the rate corridor; take exceptions to the Site Manager with a reason, before the fact and not after
Keep every active order's status current in the TMS before end of shift — the system is the truth other people act on
Monitor all current orders to confirm accurate pick-up and delivery against customer performance standards
Flag at-risk deliveries the moment they are known, never after the miss
Resolve exceptions on your own orders the same shift, or escalate with what you have already tried
Serve as the first point of contact for professional car haulers and carriers on assigned orders: fast, straight, and professional
Build real relationships with your carriers — they should take your call first because you have been fair and honest with them
Own proactive status communication: push updates, ETAs, and exceptions to account managers and site teams before they have to ask
Work side by side with the account managers on your accounts — share the operational picture daily, align on priorities, and give them what they need for the conversations they own
Troubleshoot and resolve service issues effectively and professionally; pull in whoever is needed to close them out
Balance the car hauler's revenue needs with service requirements and the company's margin, on every load
Set the tone on every interaction: courtesy under pressure is a job requirement, not a personality trait
Support new team members informally; the team's standard is everyone's job
Cover teammates' boards during rotations and absences without dropping status quality
Know the margin on every load dispatched
Log every carrier decline with a reason — this feeds the analytics rate desk and the carrier network team's capacity planning
Protect revenue by keeping units moving: dwell is money sitting still
Come to your weekly one-on-one with the Site Manager prepared: know your board, your numbers, and your risks before you sit down
Treat it as a working session, not a status report — bring the blockers you need cleared and the decisions you need made
Own your scorecard. It is reviewed with you, never done to you, and you should never be surprised by what is on it
Carry one development goal at a time and work it with your Site Manager until it is closed
Give and take feedback in the moment; the standard is set every shift, not once a quarter