Dispatcher Assistant

Pro-Claim Group•Richmond, BC

12d•CA$22 - CA$27•Onsite

About The Position

When a home floods or a fire crew clears out of a building, someone has to get the right people on site fast. At PPCR, that starts with our Dispatch team! As a Dispatch Assistant, you will work in tandem with a Dispatcher, and the person who turns emergency calls into a crew rolling out the door. You'll take in emergency requests, log the details that matter, track where technicians and equipment are, and keep the schedule accurate while jobs change hour by hour. You'll work closely with our Dispatchers and Project Management teams, learning how emergency labour planning actually works from the people who do it every day. This is a role for someone organized, calm under pressure, and genuinely interested in logistics and it is deliberately built as the first step toward running your own dispatch board.

Requirements

A completed high school diploma.
Strong verbal and written communication — you'll be on the phone with homeowners on a bad day.
The ability to juggle competing priorities while staying patient, calm, and assertive.
A strong willingness to help others in need.
Intermediate computer skills (Microsoft Office, Google Sheets, or similar).
Availability for our standard schedule of 7:30 a.m. – 4:00 p.m., Monday to Friday — this is a daytime role, and evening or weekend work is not expected. Occasional flexibility helps when an emergency is still in progress at the end of the day.
Dispatcher, office administration, or customer service experience is an asset.
Construction or restoration experience is an asset.
Familiarity with ADP or other scheduling and timecard software would be.
A post-secondary diploma or degree are welcomed but never required — new graduates and career changers are encouraged to apply.

Responsibilities

Log new emergency requests into the schedule accurately and fast
Book employees and confirm bookings for specific Project Management teams.
Track where technicians are through our GPS system, monitor arrival times, and flag delays before they become problems.
Spot logistical issues as they happen and escalate them so they get fixed on the next job.
Take in work orders from the Project Management teams and keep the schedule current as jobs shift through the day.
Coordinate with Dispatchers and Project Managers on staffing needs across active jobs.
Schedule and track debris removals.
Coordinate fleet vehicle maintenance, service appointments, and parking apps.
Ensure that workers are completing proper documentation and photos on Restorify.
Confirm scheduled jobs with customers and run satisfaction check-ins once the work is complete.
Field calls from customers, clients, and staff to book and confirm appointments.
Route service requests and complaints to the right Dispatcher or Project Manager, and follow through until they're handled.
Receive and log hazardous materials testing results, such as asbestos, lead, silica, and black water and get them to the right team members.
Provide dispatch coverage for when your Senior Dispatcher is away.
Follow up with field staff so daily activity reports (DARs) are completed every day.
Review timecard entries and time-off requests in ADP alongside the Dispatcher.

Benefits

Free extended health and dental care
Tuition reimbursement
RRSP matching
Access to an on-site CrossFit gym
Dog-friendly office
FREE Extended Health and Dental Benefits!
Group Retirement Savings Plan (And RRSP Matching!).
Tuition Reimbursement.
$500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
$1000.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
Long-Term Disability and Life Insurance.