Dispatcher Assistant

Hawthorne Machinery Co.Lakeside, CA
30d$25 - $32

About The Position

The Dispatcher coordinates delivers and pick-ups of all rental equipment, working with the Drivers, Rental Coordinators, Rental Managers, and other departments as necessary, to ensure highest level of customer service possible.

Requirements

  • Must have at least two (2) years of experience in the equipment rental industry, preferably as a foreman, mechanic, truck driver, or sales representative. Military experience in a similar occupational specialty would meet this requirement.
  • Some advanced education in a technical school, specialized business school, military training, or equivalent in practical and on the job training preferred.
  • Posses broad and in-depth knowledge of trucking and transportation of heavy equipment.
  • Able to demonstrate high proficiency in computer applications.
  • Excellent communication ability and high level of customer relation skills.

Responsibilities

  • Answers phones and takes request for transportation and rental needs.
  • Coordinates the timely delivery of equipment to the desired location per the customer’s request.
  • Handles multiple incoming phone calls and multiple requests regarding transport, while providing exceptional customer service.
  • Projects professional demeanor and courtesy when interacting with customers and Hawthorne associates.
  • Maintains on-time Deliveries (90% or better) and equipment pick-ups within 1.25 days.
  • Directs proper utilization of all trucks and other transportation equipment assigned to the department.
  • Utilizes Hawthorne trucks and keeps sub-hauls to a minimum (within 5% per month).
  • Assists management and others with special projects and other duties as required.

Benefits

  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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