Dispatcher Assistant

Hawthorne Machinery Co.•Lakeside, CA

30d•$25 - $32

About The Position

The Dispatcher coordinates delivers and pick-ups of all rental equipment, working with the Drivers, Rental Coordinators, Rental Managers, and other departments as necessary, to ensure highest level of customer service possible.

Requirements

Must have at least two (2) years of experience in the equipment rental industry, preferably as a foreman, mechanic, truck driver, or sales representative. Military experience in a similar occupational specialty would meet this requirement.
Some advanced education in a technical school, specialized business school, military training, or equivalent in practical and on the job training preferred.
Posses broad and in-depth knowledge of trucking and transportation of heavy equipment.
Able to demonstrate high proficiency in computer applications.
Excellent communication ability and high level of customer relation skills.

Responsibilities

Answers phones and takes request for transportation and rental needs.
Coordinates the timely delivery of equipment to the desired location per the customer’s request.
Handles multiple incoming phone calls and multiple requests regarding transport, while providing exceptional customer service.
Projects professional demeanor and courtesy when interacting with customers and Hawthorne associates.
Maintains on-time Deliveries (90% or better) and equipment pick-ups within 1.25 days.
Directs proper utilization of all trucks and other transportation equipment assigned to the department.
Utilizes Hawthorne trucks and keeps sub-hauls to a minimum (within 5% per month).
Assists management and others with special projects and other duties as required.