Dispatcher Assistant - YYZ

UniUni•Mississauga, ON

3d•Onsite

About The Position

The Dispatcher Assistant will be responsible for planning and coordinating truck routes and schedules to ensure timely deliveries. This role involves assigning loads to drivers, monitoring their progress, and communicating with various stakeholders to resolve issues and optimize operations. The assistant will also track transportation metrics, ensure regulatory compliance, and maintain accurate records of dispatch activities. Additionally, they will collaborate with fleet maintenance, provide customer service, and train/supervise transportation staff.

Requirements

Previous experience in dispatching, logistics, or a related field preferred.
Strong organizational and time management skills.
Ability to multitask and work under pressure in a fast-paced environment.
Excellent communication and problem-solving skills.
Knowledge of transportation regulations and industry best practices.
Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.

Nice To Haves

Bilingual in English and Chinese is a plus

Responsibilities

Plan and coordinate truck routes and schedules to ensure timely deliveries.
Assign loads to drivers based on availability, location, and delivery deadlines.
Monitor drivers’ progress and provide real-time updates to customers and internal teams.
Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations.
Track and report on transportation metrics, including on-time performance and delivery efficiency.
Ensure compliance with transportation regulations, safety standards, and company policies.
Address and resolve any operational challenges, including delays, breakdowns, or changes in delivery schedules.
Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours.
Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime.
Provide exceptional customer service and handle any inquiries or complaints professionally.
Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition.
Train, supervise, and evaluate the performance of transportation staff.
Handle any issues or delays that arise during the transportation process promptly.