DISPATCHER - AIR AND GROUND
About The Position
At MedFlight, we don’t just hire employees — we build partnerships for life. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.
Requirements
- High school diploma or equivalent (required)
- Emergency Medical Dispatcher (IAED EMD) certification – preferred or within 3 years of hire
- Certified Flight Communicator (CFC) certification – required within 1 year of hire
- Strong multitasking and communication skills — especially under pressure
- Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
- Working knowledge of medical terminology
- Exceptional organizational, negotiation, and computer skills
- Ability to stay alert and focused in high-stress, fast-paced environments
- Must be able to wear a telephone headset for extended periods
Nice To Haves
- Ohio EMT certification
- Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching
Responsibilities
- Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
- Assign the most appropriate resource promptly, ensuring safety and efficiency
- Track and communicate with all active transport units in real-time
- Collect and maintain accurate, detailed records for all missions
- Initiate and follow the Post Accident Incident Plan (PAIP) when required
- Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service
Benefits
- Competitive pay & comprehensive benefits
- Career growth opportunities
- A team-oriented culture that values safety, integrity, and compassion
- The opportunity to make a real impact — every shift, every call, every life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
